Refund Policy Effective May 2026. Refund and cancellation terms for one-time licences and subscriptions.

Short version. Every app ships with a free 30-day trial, so you can evaluate it fully before paying. If you still want a refund within 14 days of purchase, email us and we'll process it - no questions asked. Subscriptions can be cancelled at any time and continue working until the end of the paid period.

1. Free trial

Every paid app on this store offers a free 30-day trial that runs the full feature set with no payment up front. The trial is the recommended way to evaluate the app, and we strongly encourage you to use it before buying.

2. One-time licence refunds

For one-time perpetual licences (e.g. velun, Minuter local):

You may request a refund within 14 days of the original purchase date, for any reason - no questions asked.
After the 14-day window, refunds are at our discretion and are typically granted only where the app does not work as documented and we cannot resolve the issue.
Once a refund is issued, the licence is revoked. Please uninstall the app from your devices.

Where you are a consumer in the EU/UK, statutory withdrawal rights under the Consumer Rights Directive apply in addition to (and may exceed) the 14-day window above. Nothing in this policy limits those rights.

3. Subscription cancellation and refunds

For monthly subscription tiers (e.g. Minuter cloud):

You can cancel a subscription at any time from inside the app or via the customer billing portal link in your order receipt.
Cancellation takes effect at the end of the current paid period. You keep access to the subscription features until that date.
Pro-rated refunds for partial months are not offered. If you cancel mid-month, you continue to have access until the end of the period you have already paid for.
The first 14 days of a brand-new paid subscription (i.e. your first purchase, not a renewal) are eligible for a full refund on request.

4. Failed payments and chargebacks

If your payment method fails on a renewal, your subscription will be suspended until you update it; we won't automatically cancel for a single failed charge. Please contact us before initiating a chargeback - in almost every case we can resolve the issue more quickly than the chargeback process can, and chargebacks impose substantial fees on us as a small independent developer.

5. How to request a refund

Email eu (at) manueldeprada (dot) com from the address you used at checkout, or quote your order ID. Include:

The order ID (visible in the receipt from the merchant of record);
Optionally, the reason - this is not required for the 14-day no-questions-asked refund, but it helps us improve the product.

6. How long it takes

Refunds are processed by the merchant of record (Paddle or equivalent) on our instruction. Once we approve a refund, it is normally returned to the original payment method within 3-10 business days, depending on your card issuer or bank.

7. Contact

Refund or cancellation questions: eu (at) manueldeprada (dot) com. Typical response time under 48 hours.